Refund policy

Returns & Refunds

As our treats are freshly made to order, we’re unable to accept returns or refunds simply because you’ve changed your mind.

However, we want you to be completely happy with your order. If your order arrives damaged, you’ve received the wrong product, or you’re unhappy with the quality or condition of your treats, please get in touch with us within 24 hours of delivery.

You can contact us through our website contact form or send us a DM on Instagram. If possible, please include a photo of the product and your order number so we can look into it as quickly as possible.

If there’s an issue with your order, we’ll work with you to find the best solution, which may include a replacement, refund or store credit.

Please note that gift cards are non-refundable.

In certain circumstances, we may offer a partial refund or alternative resolution at our discretion.

We really do want you to love your Protein Snack Co treats, so if something isn’t quite right, please let us know and we’ll do our best to put it right.